Frequently Asked Questions…

Portector is an innovative hardware solution which permanently integrates into the vehicle without the need to cut into the wiring and designed specifically to protect a vehicle by adding an additional layer of security to the OBD port.
Portector has undergone extensive testing including professional over wiring (whereby a thief picks up the supply elsewhere on the vehicle and bypasses a device), and passed everyone.
The industry standard is a 5 minute professional attack test for category 1 alarm/immobilisers, Category 5/6 tracking devices. Portector withstood in excess of 9 minutes of professional attack test before the test was stopped. At this point the system had not been defeated.
Not at all, nor does it have the function to do. Portector has been designed solely to protect the vulnerable On-Board Diagnostic port of the vehicle. It has no other function.
Due to the design, and the fact it requires no hard wiring, Portector can be installed by anyone that has basic knowledge of the vehicle and takes around an hour. We would however always recommend a professional installation and this is required should you wish to benefit from the Thatcham Certification (Is part of the criteria).
Technically yes if you understand how to remove trim panels and have a basic knowledge of the vehicle, however if you intend to promote this to your insurance, in order to meet the full Thatcham Quality Assurance this must be installed professional and proof be available should the insurer request it.
In short yes. Whilst the system has been fully tested for theft and to ensure it meets all industry standards and does not affect the vehicle, it may not be recognised with your insurer should you choose to fit yourself. Whilst in theory and providing you install it correctly, the security offered would be the same, we recommend checking with the insurer to make sure they are happy with a self-installed product. We always recommend professional installation, and our onsite installation service is not only cost effective but also a contract is in place with our installation partner ensuring we obtain a number of photos of each stage during the installation. This can be made available should the insurer require and the service is hassle free.
Yes, we have a number of trade partners promoting Portector due to the specific protection it offers and its easy fitment.
It shouldn’t especially if you have it professionally installed. The system integrates into the vehicle without the need for hard wiring which is the big issue with vehicle manufacturers. It has also been fully tested during the Thatcham Certification process to ensure no negative impact on the vehicle.
Yes. During the development of Portector we recognise the need for insurance companies to use their plug in telematics boxes. Therefore, whilst we stop all communication at the port, we still allow a live and earth feed which should power most modern systems. If your device requires information from the vehicle which it takes from the OBD port, then unfortunately these are not compatible.
Tracking devices are great for theft recovery, but the majority do little if anything at all to prevent the initial theft. Portector compliments tracking devices and should work in harmony with any devices you may have or wish to purchase.
No. The only time the system is required to be turned off is if access to the vehicle diagnostics is required. This is mainly when you would put the vehicle in for service and/or repair.
This is entirely up to yourself. Most customers would choose to hand over the authorisation card as they have chosen a garage or main Dealer they trust, however the option is yours. Please note however if you do turn the system off and the vehicle is not going to be serviced until later that day, Portector will automatically arm after 8 hours.
This is down to the insurer. As Portector has gone through the certification process at Thatcham, your insurer can check their database to confirm it has been tested and may offer some form of incentive and/or discount.
Portector has been fully tested and certified to protect against both opportunist and professional theft methods.
No, not at all providing you disarm before use.
No. The authorisation card is the same size as a credit card and can be kept in a wallet or purse easily. It should not be stored in the vehicle. The issue with cards/tags on keys is that when you hand over your keys for parking, cleaning etc, you are providing them with access to the vehicle and this is where a lot of unauthorised key programming can take place without the owner knowing.
You should hand the card over when diagnostics are required from the vehicle. Generally, with servicing/maintenance and/or repair. You can always check before handing over your card whether they will require access to the diagnostics.